Privacy Policy

Introduction

BG-ProRemover ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bg-proremover.com (the "Site") or use our background removal service (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us. The types of information we may collect include:

• Personal Information: Name, email address, billing information, and any other information you choose to provide.
• Service Data: Images you upload for processing through our Service.
• Account Information: Information about your account, including username and password.
• Payment Information: Payment card details, billing address, and other payment-related information.

We also automatically collect certain information about your device and how you interact with our Site:

• Usage Information: Information about how you use our Site and Service, including time spent, pages viewed, features used, and other actions taken.
• Device Information: Information about the device you use to access our Site, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities.

How We Handle Your Images

As a background removal service, we process images that you upload to our platform. Here's how we handle these files:

• Image Processing: The images you upload are processed by our AI technology to remove backgrounds.
• Temporary Storage: Your original images and processed results are stored temporarily on our secure servers for the purpose of providing the Service.
• Deletion Timeline: For free users, uploaded images and processed results are automatically deleted within 24 hours after processing. For paid users, images can be stored for the duration specified in your plan (typically 7-30 days, depending on your subscription).
• No Ownership Transfer: Uploading images to our Service does not transfer ownership rights. You retain all rights to your original content.
• No Use for Training: We do not use your uploaded images to train our AI models unless you explicitly opt-in to allow such use.
• Security Measures: We implement security measures to protect your images from unauthorized access while they are stored on our servers.

If you choose to create an account, we offer additional features regarding your images:

• Image History: Premium users can access their processing history and previously processed images for the duration specified in their subscription plan.
• Manual Deletion: You can manually delete your images from our servers at any time through your account interface.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services, including processing your images to remove backgrounds;
• Process transactions and send related information, including confirmations, receipts, and invoices;
• Respond to your comments, questions, and requests;
• Communicate with you about products, services, offers, promotions, and events;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent security incidents and other malicious, fraudulent, or illegal activity;
• Improve our background removal algorithms and enhance service quality (without using your specific images unless you explicitly opt-in);
• Personalize and improve the Services and provide content or features that match user profiles or interests;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.

Regarding Your Uploaded Images:

• We use your uploaded images solely for the purpose of providing the background removal service you requested;
• We do not view, analyze, or scan your uploaded images for any purpose other than providing the background removal functionality, troubleshooting technical issues, or complying with legal obligations;
• We do not sell, rent, or share your images with third parties for their marketing purposes;
• We may use aggregated, anonymized data about image processing (such as average processing times or error rates) to improve our service.

How We Share Your Information

We may share the information we collect as follows:

• Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• Business Transfers: If we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation);
• Legal Requirements: In response to a subpoena, court order, governmental request, or other legal process;
• Vital Interests and Legal Rights: When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• Consent: With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Advertising and Analytics Services

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

This information may be used by BG-ProRemover and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

Your Choices

Account Information: You may update, correct, or delete your account information at any time by logging into your account or emailing us at privacy@bg-proremover.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request that we update, correct, or delete your personal information
• The right to object to our processing of your personal information
• The right to withdraw your consent at any time for processing based on consent
• The right to data portability
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@bg-proremover.com.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Image Retention:

• For free users, all uploaded images and processed results are automatically deleted from our servers within 24 hours after processing is complete.
• For premium users, images are retained according to your subscription plan (typically 7-30 days), after which they are automatically deleted unless you choose to keep them longer.
• Images uploaded by enterprise customers are subject to the specific terms of their service agreement.
• If you delete your account, all associated images will be deleted within 7 days.

Account and Usage Data:

• Account information and usage statistics may be retained for up to 24 months after account closure for business analytics and service improvement purposes.
• Payment information is retained for the period necessary to complete transactions and comply with tax and accounting regulations.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We implement appropriate technical and organizational security measures to protect your data, including:

• Secure Servers: All data, including uploaded images, is stored on secure servers with restricted access.
• Encryption: We use encryption to protect sensitive data, including during transmission and storage.
• Access Controls: We maintain strict access controls to ensure that only authorized personnel can access user data and only for legitimate business purposes.
• Regular Security Audits: We regularly review our security practices and systems to identify and address potential vulnerabilities.
• Image-Specific Security: Your uploaded images receive additional security protections to prevent unauthorized access or distribution.

However, no internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@bg-proremover.com.

International Data Transfers

We may transfer the information we collect about you to countries other than the country in which you initially provided the information for the purposes of storage and processing. Those countries may not have the same data protection laws as your country. However, when we transfer your information internationally, we will take measures to protect your information, including through the use of standard contractual clauses.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

BG-ProRemover
Gobions Ave, Collier Row
Romford RM5 3SP, UK
Email: privacy@bg-proremover.com
Phone: +44 1708 749995